Privacy Policy
Effective Date: 2 August 2025
Last Updated: 17 August 2025
Introduction
Andaman Masti Travel Agency (“we,” “our,” or “us”) is committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website at https://andamanmasti.com, book travel services, or interact with our services.
By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
Personal Information You Provide
Contact Information:
- Full name, email address, and phone number
- Billing and mailing addresses
- Emergency contact details
Travel-Related Information:
- Passport details and government-issued ID information
- Travel dates, destinations, and preferences
- Special requirements (dietary restrictions, accessibility needs, medical conditions)
- Information about travel companions and group members
- Previous travel history with us
Payment Information:
- Credit/debit card details
- Bank account information (for refunds)
- Billing addresses
- Transaction records
Communication Records:
- Customer service interactions
- Email correspondence
- Phone call records
- Feedback and reviews
Information Collected Automatically
Technical Information:
- IP address and device information
- Browser type and version
- Operating system
- Website usage patterns and pages visited
- Time and date of visits
- Referral sources
Cookies and Tracking Technologies:
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content.
How We Use Your Information
Primary Business Purposes
- Booking Management: Processing and confirming your travel reservations
- Service Delivery: Coordinating with hotels, transportation providers, and activity operators
- Payment Processing: Handling transactions and issuing refunds
- Customer Support: Responding to inquiries and providing assistance
- Communication: Sending booking confirmations, itinerary updates, and travel alerts
- Emergency Assistance: Contacting you or emergency services if needed during travel
Secondary Purposes
- Marketing Communications: Sending newsletters, promotional offers, and travel deals (with your consent)
- Website Improvement: Analyzing usage patterns to enhance user experience
- Business Operations: Internal record-keeping and business analysis
- Legal Compliance: Meeting regulatory requirements and legal obligations
How We Share Your Information
Travel Service Providers
We share your personal information with trusted partners to fulfill your bookings:
- Hotels and accommodations
- Airlines and transportation companies
- Local tour operators and activity providers
- Travel insurance companies
- Visa processing agencies
Business Partners
- Payment Processors: To complete financial transactions securely
- Technology Providers: For website hosting, email services, and booking platforms
- Marketing Partners: For promotional activities (only with your explicit consent)
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Prevent fraud or illegal activities
- Respond to emergencies
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Data Security
We implement comprehensive security measures to protect your personal information:
- Encryption: SSL encryption for all data transmission
- Secure Servers: Industry-standard security protocols for data storage
- Access Controls: Limited access to personal information on a need-to-know basis
- Staff Training: Regular training on data protection and privacy practices
- Regular Audits: Periodic security assessments and updates
- Incident Response: Procedures for handling potential data breaches
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection.
Your Rights and Choices
Access and Control
You have the right to:
- Access: Request a copy of the personal information we hold about you
- Correct: Update or correct inaccurate information
- Delete: Request deletion of your personal information (subject to legal retention requirements)
- Restrict: Limit how we use your information
- Portability: Receive your data in a structured, machine-readable format
Marketing Communications
- Opt-Out: Unsubscribe from marketing emails using the link provided in each message
- Preferences: Update your communication preferences by contacting us
- Selective Consent: Choose which types of communications you wish to receive
Exercising Your Rights: To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below.
Cookies and Tracking Technologies
Types of Cookies We Use
Essential Cookies:
- Required for basic website functionality
- Enable secure login and booking processes
- Remember your preferences during your visit
Analytics Cookies:
- Help us understand how visitors use our website
- Allow us to improve website performance and user experience
- Provide insights into popular content and services
Marketing Cookies:
- Enable personalized advertising and content
- Track the effectiveness of our marketing campaigns
- Remember your interests for future visits
Managing Cookies
You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.
Data Retention
We retain your personal information for different periods depending on the purpose:
- Booking Records: 3 years for tax and legal compliance purposes
- Payment Information: As required by financial regulations (typically 3-5 years)
- Marketing Data: Until you unsubscribe or request deletion
- Website Analytics: 24 months
- Communication Records: 3 years for customer service purposes
We regularly review and securely delete information that is no longer needed for business or legal purposes.
International Data Transfers
As a travel agency, we may transfer your personal information outside of India to:
- International hotel chains and travel providers
- Global payment processing systems
- Cloud service providers with international data centers
When transferring data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
Children’s Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will:
- Post the updated policy on our website
- Update the “Last Modified” date
- Notify you of significant changes via email or website notice
- Obtain your consent for material changes where required by law
Contact Information
Privacy Inquiries
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Andaman Masti Travel Agency
Email: [email protected]
Address: Sri Vijaya Puram, Port Blair, Andaman
Website: https://andamanmasti.com
Contact Form: https://andamanmasti.com/contact-us/
For urgent privacy matters, please call us during business hours or send an email with “PRIVACY INQUIRY” in the subject line.
Response Time
We aim to respond to all privacy inquiries within 30 days of receipt.
This Privacy Policy is effective as of the date listed above and applies to all information collected by Andaman Masti Travel Agency through our website and services.